FAQ
Find answers about ordering LMEREODY cabinets, shipping, returns, assembly, and support.
Orders & Returns
1. Can I cancel or change my order?
You can cancel or change an order at no charge before processing begins. Contact us as soon as possible. Once processing, preparation, or assembly begins, changes may no longer be possible; we will confirm the available options. Any order-specific cancellation charge must have been disclosed and agreed before purchase. Shipped orders are subject to our Return & Refund Policy.
2. What is your return and refund policy?
Unused, eligible RTA cabinets may be returned within 30 calendar days of delivery in original condition and packaging. Contact us within this period for authorization before sending anything back. For customer-reason returns, a 20% restocking fee applies and the customer pays return shipping. Original shipping charges paid are not refunded; for free-shipping orders, we do not deduct or reclaim outbound freight.
Returns go to an assigned U.S. warehouse. We email the address and instructions after approval, before you ship. Do not send returns to the company registration address. Approved refunds are processed to the original payment method within 5–10 business days after warehouse receipt and inspection; bank posting may take additional time.
Assembled and custom-made cabinets are not returnable for a change of mind. For damaged, defective, or incorrect goods for which we are responsible, no restocking fee applies, we cover necessary return shipping, and applicable original shipping is refunded if the goods are returned for a refund. See the complete policy for details and legal-rights exceptions.
3. What if my cabinets arrive damaged or with missing parts?
Inspect your shipment upon delivery. Photograph visible damage and ask the driver to note it on the delivery receipt where possible. Contact us promptly with your order number, a description, and photos of damaged, defective, incorrect, or missing items. Keep the packaging while we review the issue. We will arrange replacement parts or another appropriate solution at no additional cost when the issue is our responsibility.
Shipping & Delivery
4. How much does shipping cost?
Standard RTA cabinet shipping within the contiguous United States is based on order total in U.S. dollars:
| Order total | Shipping fee |
|---|---|
| $0–$99.99 | $29 |
| $100–$199.99 | $49 |
| $200–$699.99 | $69 |
| $700–$999.99 | $179 |
| $1,000–$1,599.99 | $259 |
| $1,600–$1,999.99 | $309 |
| $2,000–$2,499.99 | $369 |
| $2,500 and above | Free |
Assembled cabinets and special delivery services may require a separate quote agreed before payment. Applicable charges are disclosed before payment. See our Shipping Policy.
5. How long does shipping take?
In-stock RTA cabinets normally need 2–3 business days of preparation before dispatch, followed by 3–10 business days in transit depending on distance, dispatch warehouse, delivery ZIP code, and carrier. Estimated total time is normally 5–13 business days. Business days are Monday through Friday, excluding public holidays.
Assembled cabinets take longer to prepare depending on quantity and the assembly schedule; confirm the estimated dispatch date with us before payment. If an order is delayed or an item becomes unavailable, we will communicate a revised estimate and applicable options to wait, adjust, or cancel. Tracking or shipment information is provided after dispatch. Contact us before ordering if you need delivery by a specific date.
6. Will the delivery team bring my cabinets inside?
Cabinets are generally delivered by freight truck with curbside delivery. The driver will not unpack the cabinets or carry them into your home. Arrange for help to move the items from the delivery location, and contact us before ordering about special access or delivery needs.
Cabinet Products & Assembly
7. What is the difference between RTA and assembled cabinets?
RTA (ready-to-assemble) cabinets arrive flat-packed and require assembly. Assembled cabinets arrive pre-assembled, saving assembly time but generally costing more because of assembly and shipping. Both still require installation. Contact us for help choosing.
8. How difficult is it to assemble RTA cabinets?
Our RTA cabinets are designed for straightforward assembly using basic tools. Assembly time varies by model and experience. Review the assembly instructions before beginning.
9. Can cabinet doors open left or right?
Many single-door cabinets support left- or right-hand opening, but this varies by model and design. Contact us before ordering to confirm the configuration you need.
10. Is hardware included?
Essential cabinet assembly hardware, such as hinges and shelf supports, is included where applicable. Decorative handles and knobs are not included. Additional hardware may be needed for wall mounting or installation. Check the selected product's details.
11. Do cabinets have finished sides?
Side finishes vary by collection and model. Matching finished end panels may be needed for exposed sides. Contact us if you need help selecting finishing pieces.
12. Do glass-door cabinets include glass?
Not every glass-door cabinet includes glass. Some models have glass-ready doors for glass selected and installed separately. Check the product description or contact us to confirm what is included.
Kitchen Design & Samples
13. Do you offer free kitchen design services?
Yes. We offer complimentary kitchen design assistance with no obligation to purchase. Share your measurements, layout, or inspiration photos so our team can help you explore suitable cabinet options.
14. Can you help choose cabinet sizes?
Send us your kitchen measurements, floor plan, or a hand-drawn sketch. We can help select sizes and plan a layout. Please verify all final measurements and installation requirements before ordering.
15. Are cabinet samples refundable?
Sample pricing, shipping, and any refund or credit offer will be shown with the sample offer or confirmed by our team before purchase. Contact us for help choosing a finish.
Warranty & Support
16. What warranty comes with the cabinets?
LMEREODY cabinets come with a 10-Year Limited Warranty covering defects in materials and workmanship under normal residential use, subject to the applicable warranty terms and conditions. Contact us before purchase for the complete coverage details, limitations, and exclusions. To request support, provide your order information and photos of the issue.
17. Do you charge sales tax?
Sales tax is calculated at checkout and collected where required by applicable state and local laws. Any applicable tax appears in your order total.
18. How can I contact LMEREODY?
Email Sales@lmereodycabinets.com for help with products, orders, returns, delivery, or kitchen design. Website: www.lmereodycabinets.com.