Refund policy
Last updated: October 20, 2026
30-day returns for eligible RTA cabinets
We accept returns of unused, eligible ready-to-assemble (RTA) cabinets within 30 calendar days of delivery. Items must be in their original condition and packaging. Please email Sales@lmereodycabinets.com within this period to request authorization before shipping anything back.
Assembled and custom-made cabinets are not eligible for change-of-mind returns. This does not exclude remedies for damaged, defective, or incorrect goods, or returns required by applicable law. Any sample-specific refund or credit offer will be disclosed with that offer before purchase.
How to arrange a return
- Email us with your order number, the items you wish to return, and the reason for the request. For a damage, defect, or incorrect-item claim, include a description and photos where available.
- We will review your request and confirm eligibility and the applicable costs.
- Once approved, we will email you return instructions and the assigned return warehouse address in the United States before you ship. Customers returning U.S. orders are not required to ship their returns internationally.
- Ship the approved items to that address by parcel carrier or freight, as appropriate, and retain tracking and proof of shipment. Follow the packing and shipping instructions supplied with your authorization.
Do not send returns to our company registration or correspondence address. It is not a return receiving location. Please wait for the assigned warehouse address so your return can be received and identified correctly.
Return fees and shipping costs
| Reason for return | Restocking fee | Return shipping | Original outbound shipping |
|---|---|---|---|
| Eligible change-of-mind or other customer-reason return | 20% of the price paid for the returned merchandise, after applicable discounts | Customer pays the actual return shipping cost | Original shipping charges paid are not refundable. If the order qualified for free shipping, we do not deduct or reclaim the original outbound shipping cost. |
| Damaged, defective, or incorrect goods for which we are responsible | No restocking fee | We cover necessary return shipping when a return is required | If the affected goods are returned for a refund, the applicable original shipping charges are also refunded. |
For a customer-reason return, the merchandise refund is the amount paid for the accepted returned items less the 20% restocking fee. Return shipping is paid by the customer; if we arrange it on your behalf, its cost and payment method will be confirmed with you first and will not be charged twice. Applicable tax adjustments will be included in the refund.
Refund processing
After the warehouse receives and inspects your return, we will notify you of the outcome. Approved refunds are processed to the original payment method within 5–10 business days after receipt and inspection. Your bank or payment provider may need additional time to display the credit. Business days are Monday through Friday, excluding public holidays. Contact us if you have not received a refund confirmation within this processing period.
Damaged, defective, incorrect, or missing items
Please inspect your shipment upon delivery, photograph visible damage, and ask the driver to note it on the delivery receipt where possible. Contact us as soon as possible if you discover a problem, including concealed damage or missing parts. Keep the affected items and packaging while we review the issue.
We will arrange replacement parts or another appropriate solution at no additional cost when the issue is our responsibility. If a return and refund are appropriate, the seller-responsible costs described above apply. The 30-day change-of-mind window does not limit applicable warranty coverage or statutory rights.
Order changes and cancellation
You may cancel or change an order at no charge before processing begins. Contact us as soon as possible with your order number. Once processing, preparation, or assembly has begun, changes or cancellation may no longer be possible; we will confirm the available options based on the order status. Any order-specific cancellation charges must have been disclosed and agreed before purchase. Shipped orders are handled under the return terms above.
If we notify you of a delay or unavailable item, we will provide the applicable options to wait, adjust, or cancel the affected order. A cancellation caused by our inability to fulfill the affected goods is not treated as a change-of-mind return.
Contact
Email: Sales@lmereodycabinets.com
Website: www.lmereodycabinets.com